It’s halftime! Are you winning?

Most small business leaders have no defined goals, they’re unsure what to keep track of and they’re floating from year to year

It’s halftime! Are you winning?
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Most small business leaders have no defined goals, they’re unsure what to keep track of and they’re floating from year to year

Rock, paper scissors: creating a successful workplace culture

If you want to work in a place that’s fun, start making it fun. If you want to work in a place that’s excellent, start making it excellent

Rock, paper scissors: creating a successful workplace culture
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If you want to work in a place that’s fun, start making it fun. If you want to work in a place that’s excellent, start making it excellent

Why being bitten by a dog was more pleasant than your customer service

How many times do your customers leave your business because you’ve trained your staff to guard your products but not sell them?

Why being bitten by a dog was more pleasant than your customer service
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How many times do your customers leave your business because you’ve trained your staff to guard your products but not sell them?

Developing rock-solid client service in your business

If your business isn't delivering top-notch customer or client service today, you’re likely not long for this world

Developing rock-solid client service in your business
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If your business isn’t delivering top-notch customer or client service today, you’re likely not long for this world

Are good salespeople manipulative?

The best sales traits include caring for customers, asking great questions, following a system and being persistent

Are good salespeople manipulative?
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The best sales traits include caring for customers, asking great questions, following a system and being persistent

My fireplace just helped renew my faith in humanity

A household calamity, an accommodating retailer, some dirty and hard work, and a twofold payoff at the end

My fireplace just helped renew my faith in humanity
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A household calamity, an accommodating retailer, some dirty and hard work, and a twofold payoff at the end

How to reduce the odds of ending up with bad clients

Clear away the clutter and negative energy that lies in the path of your success

How to reduce the odds of ending up with bad clients
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Breaking up with bad clients may be tough but you’ll end up clearing away the clutter and the negative energy that lies in the path of your success

So you want to launch a freelance career?

Tips for communicating with and keeping clients in the modern gig economy

So you want to launch a freelance career?
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Tips for communicating with and keeping clients in the modern gig economy

Service with a smile: the simple formula for success

Four tips to transform the customer service your business offers

Service with a smile: the simple formula for success
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Four tips to transform the customer service your business offers

Key to your business success: consistency and congruency

When customers know that you're going to be consistent or reliable, and congruent or true to your word, they want to do business with you

Key to your business success: consistency and congruency
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When customers know that you’re going to be consistent or reliable, and congruent or true to your word, they want to do business with you