Let silence do the heavy lifting

Most business leaders don't share their problems and concerns even when they should. Here's how you can get them talking

Let silence do the heavy liftingBeads of sweat were dripping off his forehead as he looked at me and contemplated his answer. I’d just asked him what was holding him back from the success that seemed to elude him, even though he had been laying out the plans for months. I could see his mind turning, the beads of sweat…

Service with a smile: the simple formula for success

Four tips to transform the customer service your business offers

Service with a smile: the simple formula for successI don’t usually eat at Wendy’s, but last week I was in the Phoenix airport and I was famished. Instead of lunch, I’d escaped from the conference I’d presented at and hiked Camelback Mountain. A few hours later, I was waiting for my flight home. I’d eaten a small meal at a neighbouring restaurant with…

Risk and reward: accept that failure is part of business success

How often does fear of failure prevent us from beginning? We dwell on the fact that others might think less of us if we make mistakes when we should plunge on

Risk and reward: accept that failure is part of business successI remember the first time I really bruised my business ego. I was 21 and had convinced a bunch of investors that my idea was the next big thing. For months I built the product, pounded the pavement and found buyers. It was really hard work and after a while I began to realize that…

Key to your business success: consistency and congruency

When customers know that you're going to be consistent or reliable, and congruent or true to your word, they want to do business with you

Key to your business success: consistency and congruencyLast week, I didn’t write an article. I could give you all the excuses in the world. I was travelling, I had meetings, my dog was eating my printer paper. They’re all true, but the real reason is I had a man cold and just couldn’t write. Outside of holidays, it was just the second…

Who’s paying attention to the essential details in your business?

Documenting, teaching and training your staff on what they need to do to ensure the business thrives is critical to success

Who’s paying attention to the essential details in your business?I had a letter returned to me this week. I’d sent payment to a subscription service but they'd moved, unbeknownst to me. So my cheque came back. The problem? The subscription forms still contained the old address. How many other customers has this happened to? Perhaps your organization thinks you don’t need more customers –…

Gain big business focus by looking at individual details

What each staff member does is important. The more employees work together to enhance their contributions, the better for the business as a whole

Gain big business focus by looking at individual detailsIs what you do really important? I recently helped a business conduct a meeting with their employees. As the meeting started, I tried to understand the participants and their positions in the company. After writing their names and job descriptions on the board, I asked: “What would happen if you didn’t do your job?” This intriguing…

Don’t wait until your business is in pain to find a cure

Prioritize your problems, identify all the best possible solutions to the most important issue and decide how to implement them

Don’t wait until your business is in pain to find a cure“Gross!” my kids yelled as I showed them the big lump of yellow wax that I had just picked out of the sink. To me, this lump of “gross” wax was a relief. A few days earlier, I had barely survived a flight from Rome to Dublin without screaming in pain. My ear was plugged and…

Name your year, put new focus on your goals and achievements

We only have a limited number of years in our lives and breaking them down into time frames of intention could make all the difference

Name your year, put new focus on your goals and achievementsI was invited to speak at a conference last January where the hosts encouraged the attendees to “Name their year.” I’d never thought of doing this before and was interested in how people would go about picking the name of the year. As I sat around a table and listened to the conversation, I was…

Do immigrants work harder?

With limited resources to fall back on and failure not an option, newcomers buckle down and make the most of their new life

Do immigrants work harder?When Henry Novak and his brothers arrived in Canada in 1967 to escape a lack of opportunity in their native Slovenia, they had no option but to work hard. They came without money or English. They hoped to get a job with their brother Tony, who preceded them ito Canada and was working as a…

Easing the burden of leadership

Leaders need to find ways to relieve that burden. To find balance in their lives and set aside time to refresh. And they need the support and kindness of others

Easing the burden of leadershipI’ve met many politicians but the hardest working one I know is Shirley Bond, the MLA for Prince George-Valemont in northern British Columbia. I first met Bond in the early 2000s, when she was starting out in provincial politics and I was starting out as a trouble-maker in an environmental group trying to clean up…
1 25 26 27