Anyone can learn to sell

Some people are extraordinary salespeople. But it's not because they have an innate knack

Anyone can learn to sellHow many times have you heard someone say, "He's a born salesman"? Or, "She has a gift for sales"? Unquestionably, some people are extraordinary salespeople. But it's not because they have an innate knack, or because there is a genetic component behind the skill. It's simply because they worked hard at honing their skill. At…

Crown corporations are the weak link in economic growth

They lack the discipline of the marketplace and the ambition that comes from a desire to grow and improve to gain profit

Crown corporations are the weak link in economic growthThe free-market corporate world has mechanisms to fix its messes. Not so the realm of Crown corporations. There have been a number of problems in ordinary corporate governance in recent decades. Boards of directors are charged with supervising management of market corporations. Boards establish performance standards for managers and set their pay levels. They also…

Are you standing on the edge of the cliff with your business?

It’s time to take the plunge: to take a good idea and turn it into a profitable venture, you need to take a risk

Are you standing on the edge of the cliff with your business?Christopher O’Byrne stood on the edge of the cliff, looked down, considered jumping and then stepped back. He repeated the process over and over. He would walk away and then back. His mind told him to jump but his body just wouldn’t do it. Christopher knew he couldn’t take the internal dialogue any more, or…

Conquer yourself to get ahead

Stay the course and hold on to your vision, no matter what anyone says about you

Conquer yourself to get aheadWar is a powerful metaphor for work. So says Kay Hammer, author of Workplace Warrior, Insights and advice for winning on the corporate battlefield. The real enemies aren't bad bosses and inefficient management, it's also yourself.  The toughest battles we fight are often with ourselves. Hammer should know. She fought all the way to her…

Business in decline? Start calling your customers back

Reaching out to wayward customers can not only reinvigorate your sales, but allows you to do a lot of market research

Business in decline? Start calling your customers backGrant was on the ground yelling as I came around the corner at high speed on my mountain bike at dusk. He had flown off his bike instead of hitting a moose standing on the trail. I skidded to avoid him. I could still see two moose, a cow and her year-old calf, on the…

In desperate times, business owners must shift strategies

Leaders who make quick, smart decisions in times of difficulty and follow through are significantly more successful than owners who waffle

In desperate times, business owners must shift strategiesIt was an especially nice Irish day, which means it wasn’t raining. Emily, Isabel and Aisling had just been dropped off by their uncle at a train station in the middle of the country. The girls proceeded to the ticket counter, where they realized they were 10 euros short of what they needed to get…

Driverless pizza delivery, at – or near – your doorstep

Driverless home deliveries can’t come soon enough for the food service industry. Simplified delivery is a key expansion strategy

Driverless pizza delivery, at – or near – your doorstepAnn Arbor, Mich., residents will soon have food delivered to their doors by driverless cars as part of an intriguing socio-economic experiment. Domino’s Pizza and Ford have paired up in a pilot project to see how humans interact with driverless delivery cars. This is the first time a food service or retail company has used driverless…

Is customer service dead?

When we take the time to engage with our customers and be sincere and interested, the dollars roll in

Is customer service dead?It was a Friday afternoon in Alberta. I’d met with some clients and had time for a walk. I decided to head to the strip mall near where I was staying. My first stop was the Peavey Mart hardware store, since I’d never visited one before and it looked interesting. I entered the store and…

You think it’s easy being a boss?

A promotion to boss changes relationships with everyone – especially co-workers

You think it’s easy being a boss?A promotion to boss changes relationships with everyone – especially co-workers.  No longer one of the gang, you've joined the other side. There is a boundary line separating bosses from the rank-and-file. Newly minted managers are saddled with responsibilities no one prepared them for. Unlike musical or athletic abilities, which often have a genetic root,…

Pricing mistakes every business makes

Setting a pricing policy and regularly reviewing those prices and strategies allows you to price for profit and success

Pricing mistakes every business makesHave you ever bought something and thought that there’s something not right about the price? Maybe it seemed too cheap or you felt you were getting ripped off. Pricing is tricky and a stressor for many business people. Are we too high and scaring away customers? Our competitors are priced lower than us, should we…
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