There is a high cost to workplace deception

Build a culture of candor by expecting your people to be honest, to communicate openly and to treat people nicely

There is a high cost to workplace deceptionLies in the workplace are expensive. According to the Association of Certified Fraud Examiners, a typical organization loses five per cent of its revenue to fraud – a potential global loss of $3.5 trillion dollars. But the cost of out-and-out fraud pales in comparison to the monumental cost of the erosion of trust that occurs…

There is only one way to meet a venture capitalist

If you can't make your pitch within 10 minutes, however, you're not ready

There is only one way to meet a venture capitalistHow you approach a venture capitalist (VC) can be the difference between receiving a quick glance or gaining direct attention. It can be very tempting to cold call venture capital web search results or chase down a harried VC at an entrepreneur event. While those attempts may work, it's a low probability tactic and just…

Service with a smile: the simple formula for success

Four tips to transform the customer service your business offers

Service with a smile: the simple formula for successI don’t usually eat at Wendy’s, but last week I was in the Phoenix airport and I was famished. Instead of lunch, I’d escaped from the conference I’d presented at and hiked Camelback Mountain. A few hours later, I was waiting for my flight home. I’d eaten a small meal at a neighbouring restaurant with…

Massive digital transformation awaits Canadian business

New MNP report says in terms of ‘technological readiness and digital competitiveness, Canada is languishing behind’

Massive digital transformation awaits Canadian businessCanadian businesses face a massive wave of digital transformation, according to a new report released on Wednesday by MNP. The report, Capturing the Change Wave: How Canadian Businesses are Transforming, says: eight in 10 businesses have at least one technology advancement underway; three-quarters have used a technology support provider to help manage their transformation; nearly…

How to put a value on your technology startup

Attributing value is a source of countless rolled eyes, smacked foreheads, arguments and sometimes outright failure

How to put a value on your technology startupWhen a new company is launched, the odds are stacked heavily against the entrepreneur. It is stacked especially high against the tech entrepreneur. University of Tennessee Research tells us that more than half of all new businesses fail by the end of year four but only 37 per cent of technology businesses remain operable by…

Risk and reward: accept that failure is part of business success

How often does fear of failure prevent us from beginning? We dwell on the fact that others might think less of us if we make mistakes when we should plunge on

Risk and reward: accept that failure is part of business successI remember the first time I really bruised my business ego. I was 21 and had convinced a bunch of investors that my idea was the next big thing. For months I built the product, pounded the pavement and found buyers. It was really hard work and after a while I began to realize that…

Friends rarely make the best business partners

Keeping things simple just might help keep you from getting burned

Friends rarely make the best business partnersA big part of entrepreneurship is choosing your partners. Over the life of the venture you will likely spend a great deal more of your waking hours with your business partners than you will with your spouse, or any significant other who cares to hang about in a non-paid capacity for that matter. A lot…

10 powerful and simple body language tips

The amazing thing about nonverbal communication is that sometimes the smallest body language change can bring powerful results

10 powerful and simple body language tipsEvidence from psychology, neuroscience, sociology, and anthropology has given nonverbal communication new credence in the workplace. One example is a study at the University of Glasgow’s Centre for Cognitive Neuroimaging that discovered it takes the brain just 200 milliseconds to gather most of the information it needs from a facial expression to determine a person’s…

The necessary perils of entrepreneurship

Real value does not come from the idea alone. Great ideas without execution are empty roadside soda cans

The necessary perils of entrepreneurshipThere were nearly 900 people seated at round tables alternating small talk with bites of chicken. The ballroom was glamorous, the chicken was dry and few paid attention to the joke-telling emcee. "My wife says that if I don't give up golf, she's going to leave me. I'm really going to miss her! Har har!…

Key to your business success: consistency and congruency

When customers know that you're going to be consistent or reliable, and congruent or true to your word, they want to do business with you

Key to your business success: consistency and congruencyLast week, I didn’t write an article. I could give you all the excuses in the world. I was travelling, I had meetings, my dog was eating my printer paper. They’re all true, but the real reason is I had a man cold and just couldn’t write. Outside of holidays, it was just the second…
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