The power of perception in employer/employee relations

As a leader you must make it a routine part of your decision-making process to ask the question: Will this be perceived as equitable?

The power of perception in employer/employee relationsBERKELEY, Calif. Oct. 13, 2016/ Troy Media/ - Let's play a game. Here are the rules: We'll be asked to split a sum of money. I get to make the split and you get to choose whether to accept or reject the split. And if you reject it, both of us will walk away empty-handed.…

Capitalizing on the changing workplace

Profound changes are shaking up our lives and the way we do business

Capitalizing on the changing workplaceBERKELEY, Calif. Oct. 8, 2016/ Troy Media/ - Change is the most pervasive influence within today's workplace. Profound changes are shaking up our lives and the way we do business. And the pace of change will continue to accelerate – driven by sharp economic swings, increasing competitive pressures, new technologies, government regulations, socio-cultural shifts, further globalization…

Managing change during a time of constant change

To grab someone's attention, move from making speeches and announcements to creating an experience in which people learn for themselves

Managing change during a time of constant changeBERKELEY, Calif. Oct. 7, 2016/ Troy Media/ -- In San Francisco, on the corner of Powell and Market, street performers entertain tourists waiting for the cable car to arrive and depart. My favourite "act" was two fully-dressed men who spray-painted themselves gold and silver. Posing like statues, they would kneel on the sidewalk facing each…

A-to-Z strategies for building collaboration

It takes ongoing teamwork to produce innovative, cost effective and targeted products and services

A-to-Z strategies for building collaborationBERKELEY, Calif. Oct. 6, 2016/ Troy Media/ - Most leaders agree that effective collaboration is more important than ever. In a "do-more-with-less" reality, it takes ongoing teamwork to produce innovative, cost effective and targeted products and services. In fact, a company's very survival may depend on how well it can combine the potential of its…

A change agent’s guide to the brain

The way to focus people on the organization's optimal future is to get them to pay attention to their own insights

A change agent’s guide to the brainBERKELEY, Calif. Sept. 18, 2016/ Troy Media/ - Don't you just hate dealing with people who fight against every plan for organizational change? You know the type: They're disruptive, set in their ways, and highly resistant to change, even when it is obviously in the best interest of the business. Well guess what? Research suggests…

How to thrive on discontinuous change

Discontinuous change is like leaping off a cliff while building a parachute on the way down

How to thrive on discontinuous changeBERKELEY, Calif. Sept. 14, 2016/  Troy Media/ - Organizations are bombarded by change, and many are struggling to keep up. The question is: How do we create the kind of organization that not only adapts quickly to current trends, but is aggressive about shaping and leading change? There are two kinds of change – incremental…

The muddy waters of corporate communications

The first thing to do before launching a campaign is to deconstruct the buying decision: who wants your goods and services and why

The muddy waters of corporate communicationsTORONTO, Ont. Sept. 13, 2016/ Troy Media/ – Equivocating Prime Minister William Lyon MacKenzie King was asked about the divisive issue of conscription on the eve of the Second World War. French and English Canadians didn’t see eye to eye. King famously said “Conscription if necessary but not necessarily conscription,” or words to that effect, to reassure…

Face to face still most powerful communication medium

Technology may be a great for factual information, but when your communication has any emotional charge, face to face is the best choice

Face to face still most powerful communication mediumBERKELEY, Calif. Sept. 4, 2016/ Troy Media/ - In this fast-paced, techno-charged era of email, blogs, wikis, social media and IMs, one universal truth remains: Face-to-face is still the most preferred, productive and powerful communication medium. In fact, the more business professionals communicate electronically, the more pressing becomes the need for more personal interaction. Here's…

Make your current employees your hiring allies

Your current workers can do a good job finding suitable workers for free or for a small cost

Make your current employees your hiring alliesVANCOUVER, B.C. Aug. 2, 2016/ Troy Media/ - It is August. Fall clothes and back-to-school items appear in the stores. So do help wanted signs, as students leave their summer jobs hoping to enjoy the last bit of summer before heading back to their studies. Employers are faced with the task of filling those newly…

Why you don’t believe me when I say “I’m listening”

If you have to choose between what I’m saying and how I look while saying it, you will intuitively discount my words and believe what you see

Why you don’t believe me when I say “I’m listening”BERKELEY, Calif. July 7, 2016/ Troy Media/ - If I am dropping eye contact or checking texts messages or rotating my shoulders while you are speaking, you don’t feel heard – even if I tell you I’m listening and can repeat every word you just said. Here’s why . . . Most explanations of human…