Insurance customers demand real-time services, customization

Susan Johnston of Accenture Canada talks about delivering hyper-personalized, on-demand services

Insurance customers demand real-time services, customizationSusan Johnston is managing director of financial services at Accenture Canada. What were the key findings of the recent report Technology Vision for Insurance 2019? Johnston: Our latest Technology Vision for Insurance 2019 report found that insurance companies are now focused on how they can shape the world around people and select the right moments…

How the insurance industry can embrace the digital age

Tom Super of J.D. Power talks about the company's surprising findings about the insurance industry

How the insurance industry can embrace the digital ageTom Super is vice-president of property and casualty insurance intelligence at J.D. Power. Are insurance companies meeting customer expectations for digital self-service tools, customer service channels and omni-channel integration? Super: Insurance companies are fairly strong when it comes to customer service channels. Insurance has always been a very service heavy business and the lessons learned…

Disrupting bricks-and-mortar fitness studios

Colin Szopa of Plankk talks about becoming the largest fitness influencer company in the world, one app at a time

Disrupting bricks-and-mortar fitness studiosColin Szopa is CEO and co-founder of Plankk, a Calgary-based tech company. What is Plankk and what does it do?  Szopa: Plankk is a three-year-old startup based right here in YYC. We partner with some of today’s best fitness influencers to create their custom fitness and nutrition apps. Today, we have more than 40 live…

Ford introduces its enhanced SYNC 3 infotainment system

Newest-customer centric update developed in-house with major contributions by Ford’s Canadian software teams

Ford introduces its enhanced SYNC 3 infotainment systemA secure, functional, seamless and enjoyable customer experience with in-car infotainment is an absolute necessity given technological advancements and the need to keep people safe on the road. That’s why Ford has delivered its latest version of SYNC 3, which will first be featured in the soon-to-be-released 2020 Ford Explorer. “People expect systems to be…

Helping the world run better

Dominika Warchol Hann of SAP Canada on the value of diversity, innovation and creating workforce recognition

Helping the world run betterDominika Warchol Hann is principal of value advisory at SAP Canada. What is SAP Canada and what does it do? Warchol Hann: SAP is the global market leader in enterprise application software, helping companies of all sizes and in all industries run at their best. In Canada, SAP serves more than 16,900 businesses in 25…

We need to manage the Uber revolution more carefully

The opportunity to augment your income is appealing in an economy that has left so many people far behind

We need to manage the Uber revolution more carefullyTaxis have been commonplace in our cities for decades and – in some cases – centuries. We need to apply the lessons we’ve learned to the ride-sharing revolution. The first documented coach for hire was in 1621, in London, England. It only took 33 years for there to be enough issues that parliament passed a…

Ken LeBlanc is on a mission to create clarity around real estate

The CEO of PropertyGuys.com talks about why the status quo no longer serves consumers and what his company is doing about it

Ken LeBlanc is on a mission to create clarity around real estateKen LeBlanc is CEO and founder of PropertyGuys.com. Tell me about PropertyGuys.com. What it is and what it does? LeBlanc: At PropertyGuys.com, we put the customer back in the driver’s seat so they can take control of their real estate experience. Our private sale approach allows sellers to remain securely at the centre of their…

What sports, e-sports and entertainment fans are looking for

Trevor Doerksen of ePlay Digital is opening doors around the world for interactive gaming

What sports, e-sports and entertainment fans are looking forTrevor Doerksen is CEO of ePlay Digital. What is ePlay Digital and what does it do? Doerksen: ePlay is one of Calgary’s growing number of game publishers. We have created a celebrity-filled, Pokemon Go style game platform for sports, e-sports, and entertainment. We will soon launch the first location-based title from the augmented reality mobile…

Food delivery apps bite into Canadian marketplace

The user rates of food delivery apps reached record levels in May 2019 and are likely to expand after 2021

Food delivery apps bite into Canadian marketplaceFood delivery apps are changing the Canadian restaurant landscape – and more changes are on the horizon, according to a recent survey. The user rate for food delivery apps reached record levels in May. A recent survey conducted by Angus Reid Global, in partnership with the Agri-Food Analytics Lab at Dalhousie University, suggests that 29…

Al Duerr details the transition from mayor to tech CEO

General Magnetic founder talks about the need to constantly push technology forward and why international markets are key

Al Duerr details the transition from mayor to tech CEOAl Duerr is chief executive officer of General Magnetic International Inc. What is General Magnetic International Inc. and what does it do? Duerr: General Magnetic is a technology development and manufacturing company I founded in 2008 specializing in the application of permanent magnet motor (PMM) technology in the energy sector. PMM technology is particularly suited…