Taking technological disruption to the next level

5G has the potential to leapfrog societies into more sophisticated business models and multiply jobs, and improve the quality of our lives

Taking technological disruption to the next levelBy Paz Gomez Research Associate Frontier Centre for Public Policy Despite concerns ranging from health risks to espionage, the fifth-generation technology for mobile connectivity (5G) has prompted a global adoption race – and there’s no going back. Contrary to conspiracy theories, it’s a necessary and positive step toward a fully digital economy. In Canada, the…

Pandemic drives need to boost rural wireless services

Where COVID-19 outbreaks happen in population-dense urban settings, people want to move. But they need services

Pandemic drives need to boost rural wireless servicesWith the potential for the COVID-19 to accelerate migration from cities to rural areas, it’s time for all levels of government to stop their dithering and accelerate efforts to provide broadband and cellular wireless services to rural and remote populations. The infighting between provincial, federal and municipal authorities has gone on for at least two…

Why does Telus treat new customers better than loyal ones?

Create an environment where there’s substantial value for new clients while recognizing and rewarding loyalty

Why does Telus treat new customers better than loyal ones?I wanted to pay my Telus bill recently and because I had to update my credit card, I went to their website to contact customer service. Apparently due to COVID-19, a note on the Telus website tells customers to expect longer than normal waiting times. Last year, before the effects of COVID-19 on their service…

TV maker TCL introduces sub-$350 phone to Canada

Given the low cost, the 10L offers impressive performance and features you may not find on phones at almost double the price

TV maker TCL introduces sub-$350 phone to CanadaHong Kong-based TCL recently entered the smart TV market in Canada and now they’ve unveiled a pair of premium-featured and affordable Android-based five-camera mobile phones, including the entry-level TCL 10L. TCL 10L test-drive The TCL 10L has a stylish and sleek body. Its 6.53-inch full high-definition screen displays 1,080 by 2,340 pixels at 395 pixels…

CRTC lacks perspective on vital telecom industry

When making daunting decisions, having people who have experience in industries under discussion is invaluable

CRTC lacks perspective on vital telecom industryNothing has been more vital to the functioning of Canada’s economy during the COVID-19 pandemic than the Internet. Yet recent appointments to the Canadian Radio-television and Telecommunications Commission (CRTC) reveal a government oblivious to its necessity. Nirmala Naidoo, for Alberta and the Northwest Territories, and Ellen Desmond, for the Atlantic and Nunavut, were added to…

Shaw Communications net income declines 13% in Q1

Net income of $162 million in the three months ended November 30, 2019, fell from $186 million for the same period in 2018

Shaw Communications net income declines 13% in Q1Calgary-based Shaw Communications saw a near 13 per cent year-over-year decline in net income in its fiscal first quarter. The telecommunications company reported Monday that net income of $162 million in the three months ended November 30, 2019, fell from $186 million for the same period in 2018. “The decrease of $24 million was primarily…

Why 5G points to a bright future in Canada

Marc Bellini of Nokia talks about the next generation of wireless, its application diversity and the new possibilities it holds for Canadians and their businesses

Why 5G points to a bright future in CanadaMarc Bellini is CTO of the Canada Market team for Nokia. Where is the Canadian wireless infrastructure capacity at and what are the consequences of that? Bellini: Nokia Canada is a global leader in wireless infrastructure, and it’s set up to retain that position as the country transitions to 5G. Yet it’s not only the…

Putting smartphones back into working order for Canadians

Tim McGuire of Mobile Klinik is building a national service network to meet the needs of all smartphone users

Putting smartphones back into working order for CanadiansTim McGuire is chief executive officer of Mobile Klinik. What is Mobile Klinik and what does it do? McGuire: Mobile Klinik is Canada’s largest and fastest-growing retail network of while-you-wait smartphone and tablet repair, care, sales and services stores. As Canada’s only national Samsung and LG-authorizd in- and out-of-warranty repair retailer, Mobile Klinik offers no-appointment-needed,…

SureCall creates custom call centres for businesses

Desiree Bombenon talks about how SureCall Contact Centers evolved and why risk-taking is a necessary part of finding success

SureCall creates custom call centres for businessesDesiree Bombenon is president and CEO of SureCall Contact Centers. What is SureCall and what does it do? Bombenon: SureCall is a purpose-driven global business process optimization company. I know that’s a mouthful but it’s really what we do. We utilize our award-winning call centre team to design custom front-end and back-end solutions for businesses…

How the mobile phone industry meets – or fails – customer expectations

Adrian Chung of J.D. Power talks about the results of the company’s latest wireless survey and why trust is such a huge component

How the mobile phone industry meets – or fails – customer expectationsAdrian Chung, director of the technology, media and telecom practice at J.D. Power in Canada. What are the key results and findings you can take from a recent wireless experience survey you did? Chung: In this year’s edition of the J.D. Power Wireless Purchase Experience study, we saw a decline in overall satisfaction of six…