The best business leaders are courageous every day
If we want to be successful as leaders, we need to create an organizational climate where courage is celebrated…
Empty-nest boomers drive small business economy
The future looks bright for the Canadian economy, which is predominantly driven by small businesses: RBC…
Selling or closing your business can save your life
Deciding to close up shop comes with a lot of stress, shame and disappointment. But you can disappear with some grace…
The keys to customer service you may have forgotten
Serve customers with people who like people. Keep your employees accountable. And exceed your clients’ expectations…
Being a good leader means being a good listener
Here’s what you're missing if you don't listen well – and how you can improve your listening skills…