Tipping promotes age, race and gender bias, and make servers more vulnerable to sexual harassment from customers
In North America, the tipping culture has always been a source of pride, giving customers the last word when human interaction is involved. Good service deserves a good tip, while an unsatisfactory experience results in no reward for the server. In some European and Asian countries, the tip is included in the price at the…
Grocery retailers must come to terms with serving a shifting population. And restaurants face learning to be more flexible
Canadians seem to want to flee urban centres. The food industry will need to keep a close eye on the trend. The real estate market is overheating in regions outside of major cities like Toronto, Montreal, Vancouver and Halifax. Recent real estate reports suggest sales are up 20 per cent in many rural markets and…
Witnesses testifying before parliamentary committees are often used as political puppets to support underlying agendas
Top Canadian grocers testified before a parliamentary standing committee last week to explain why all COVID-19 incentive programs in their operations were cancelled within hours. Most grocery store and distribution centre employees were paid extra at the beginning of the pandemic, only to see wages go back to pre-COVID levels now. CEOs who testified were…
We’re now $343 billion poorer as a nation because of COVID-19. As a result, our national debt will reach unprecedented levels. While some Canadians will dispute how the government is supporting Canadians and businesses during the pandemic, many will argue it didn’t have of much choice. There’s certainly some truth to that. The numbers are…
New eating and shopping habits likely here to stay as pandemic measures ease, U of A food economist predicts
Eating at home more and sticking with online delivery or takeout are habits likely to persist even as pandemic measures ease, according to one expert. “The ‘new normal’ is unlikely to be the same for retail and food service as life was in January of 2020,” when the first case of COVID-19 was reported in…
Voilà delivery vans will offer one-hour grocery delivery in the Toronto area, with Montreal service next
Voilà is the new benchmark in online food retailing in Canada, at least for now. More than 100 Voilà delivery vans will roam the streets of the Greater Toronto Area to deliver food to customers who have opted to buy their groceries online from Sobeys. At the centre of the fleet is a state-of-the-art distribution…
Alberta’s distribution of single-use protective masks through fast-food outlets is inequitable and ineffective: health policy experts
By Lorian Hardcastle University of Calgary and Ubaka Ogbogu University of Alberta Standing in front of a counter filled with fresh-baked pastries, Alberta Health Minister Tyler Shandro kicked off the government’s much-touted mask distribution strategy. Billed as part of the province’s relaunch, the strategy seeks to provide each Albertan with four disposable non-medical masks for…
When costs rise, most food companies adjust. Safe, fair and sustainable business practices are always a priority in this sector – almost. Several food science experts believe an increase in food fraud is inevitable due to COVID-19. The Food Authenticity Network advisory board, which includes more than 1,500 food science experts from around the world,…
The economics of pay increases in the retail sector are always weak, especially in food retailing, which has low margins
‘Hero pay’ is quietly fading away in grocery stores and food distribution centres. That’s quite the reversal from 10 weeks ago. The American-based Kroger supermarket chain, among others, even asked employees to return the extra money they received. It has since backed off. It appears higher salaries in grocery stores were short-lived. It’s not overly…
The food sector has never been recession-proof. But COVID-19 may show us that it’s immune to deflationary pressures
Despite a negative inflation rate overall, recent Statistics Canada numbers tell us we’re in for a wild ride at the grocery store. While the general inflation rate sits at -0.2 per cent, the food inflation rate is at 3.4 per cent. In December, Canada’s Food Price Report predicted a food inflation rate of about 4.0…