The dark side of tipping your server

Tipping promotes age, race and gender bias, and make servers more vulnerable to sexual harassment from customers

The dark side of tipping your serverIn North America, the tipping culture has always been a source of pride, giving customers the last word when human interaction is involved. Good service deserves a good tip, while an unsatisfactory experience results in no reward for the server. In some European and Asian countries, the tip is included in the price at the…

As Canadians flee cities, food sector recalibrates

Grocery retailers must come to terms with serving a shifting population. And restaurants face learning to be more flexible

As Canadians flee cities, food sector recalibratesCanadians seem to want to flee urban centres. The food industry will need to keep a close eye on the trend. The real estate market is overheating in regions outside of major cities like Toronto, Montreal, Vancouver and Halifax. Recent real estate reports suggest sales are up 20 per cent in many rural markets and…

What was gained from grilling grocery CEOs?

Witnesses testifying before parliamentary committees are often used as political puppets to support underlying agendas

What was gained from grilling grocery CEOs?Top Canadian grocers testified before a parliamentary standing committee last week to explain why all COVID-19 incentive programs in their operations were cancelled within hours. Most grocery store and distribution centre employees were paid extra at the beginning of the pandemic, only to see wages go back to pre-COVID levels now. CEOs who testified were…

Food service industry needs a post-pandemic boost

Food service industry needs a post-pandemic boostWe’re now $343 billion poorer as a nation because of COVID-19. As a result, our national debt will reach unprecedented levels. While some Canadians will dispute how the government is supporting Canadians and businesses during the pandemic, many will argue it didn’t have of much choice. There’s certainly some truth to that. The numbers are…

Five ways COVID-19 will change the food business

New eating and shopping habits likely here to stay as pandemic measures ease, U of A food economist predicts

Five ways COVID-19 will change the food businessEating at home more and sticking with online delivery or takeout are habits likely to persist even as pandemic measures ease, according to one expert. “The ‘new normal’ is unlikely to be the same for retail and food service as life was in January of 2020,” when the first case of COVID-19 was reported in…

Online grocery retailing ramped up by Sobeys

Voilà delivery vans will offer one-hour grocery delivery in the Toronto area, with Montreal service next

Online grocery retailing ramped up by SobeysVoilà is the new benchmark in online food retailing in Canada, at least for now. More than 100 Voilà delivery vans will roam the streets of the Greater Toronto Area to deliver food to customers who have opted to buy their groceries online from Sobeys. At the centre of the fleet is a state-of-the-art distribution…

Drive-through mask giveaway won’t prevent COVID-19

Alberta’s distribution of single-use protective masks through fast-food outlets is inequitable and ineffective: health policy experts

Drive-through mask giveaway won’t prevent COVID-19By Lorian Hardcastle University of Calgary and Ubaka Ogbogu University of Alberta Standing in front of a counter filled with fresh-baked pastries, Alberta Health Minister Tyler Shandro kicked off the government’s much-touted mask distribution strategy. Billed as part of the province’s relaunch, the strategy seeks to provide each Albertan with four disposable non-medical masks for…

Don’t be fooled by the COVID-19 cons

Don’t be fooled by the COVID-19 consWhen costs rise, most food companies adjust. Safe, fair and sustainable business practices are always a priority in this sector – almost. Several food science experts believe an increase in food fraud is inevitable due to COVID-19. The Food Authenticity Network advisory board, which includes more than 1,500 food science experts from around the world,…

Grocers move away from ‘hero pay’ model for staff

The economics of pay increases in the retail sector are always weak, especially in food retailing, which has low margins

Grocers move away from ‘hero pay’ model for staff‘Hero pay’ is quietly fading away in grocery stores and food distribution centres. That’s quite the reversal from 10 weeks ago. The American-based Kroger supermarket chain, among others, even asked employees to return the extra money they received. It has since backed off. It appears higher salaries in grocery stores were short-lived. It’s not overly…

Better get used to higher food prices

The food sector has never been recession-proof. But COVID-19 may show us that it’s immune to deflationary pressures

Better get used to higher food pricesDespite a negative inflation rate overall, recent Statistics Canada numbers tell us we’re in for a wild ride at the grocery store. While the general inflation rate sits at -0.2 per cent, the food inflation rate is at 3.4 per cent. In December, Canada’s Food Price Report predicted a food inflation rate of about 4.0…
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