Can the food retail industry deliver on delivery?

Consumers are increasingly adamant that convenience can't come at the cost of the environment or our health

Can the food retail industry deliver on delivery?Walmart just announced it will offer a next-day delivery service to customers in the U.S. to compete with Amazon. Walmart will begin by offering service in Phoenix, Las Vegas and southern California, and intends to cover 75 per cent of the United States this year. Customers need to purchase at least US$35 worth of products…

The new era in food sales, from drones to virtual restaurants

Grocers understand that e-commerce only makes sense if consumers get convenience. That means delivery

The new era in food sales, from drones to virtual restaurantsGrocers can no longer afford to wait for money to show up at their stores. They need to go after it. Grocery e-commerce was barely a thought five years ago – retailers didn’t want to cannibalize sales and decrease foot traffic. The primary idea has always been to have more people in grocery stores, not…

Shop local: the value of an enriched human nudge

To make shopping local the norm, we need to think less about transaction efficiency and more about enjoyment

Shop local: the value of an enriched human nudgeChances are you’ve seen or heard some sort of promotion about the value of shopping local – especially with so many of us in gift-buying mode now. Business improvement areas, chambers of commerce and other organizations tell us when we buy from shops near home, we’re voting for our community. The logic is generally sound…

Loblaws wants to reap the online benefits of customer loyalty

The leading food retailer in Canada wants to become a true online contender to counter the Amazon effect

Loblaws wants to reap the online benefits of customer loyaltyLoblaws’ latest e-commerce move is significant. Canada’s largest food retailer has launched a subscription program for its PC Optimum members – more than 16 million people. For $99 a year, members of the newly-created PC Insiders program can get perks such as extra points for certain products purchased online, along with free delivery. This is…

Retail thrives when it embraces its customers

In an age when the transactional has overtaken the transformational, businesses need to get personal

Retail thrives when it embraces its customersNorman was a world-famous choreographer and dancer. Ian, originally from Scotland, played in bands around the world. Inga moved to Canada from Germany when she met a man and stayed to practise law. Rina was originally from Moldova and had to move during an economic crisis, studied nutrition and knows how to make a difference…

The economy is doing well, so why can’t Canadian grocers hike prices?

Grocers need to find a way to make inflation work for them and that means competing in the online market

The economy is doing well, so why can’t Canadian grocers hike prices?Retail food prices aren’t moving much. They’re barely higher than last year, up a modest 0.5 per cent. And according to Statistics Canada, prices dropped by 0.7 per cent over the winter months. U.S. grocers are dealing with the same issue. Since Canada's economy has some momentum, you would expect food retail prices to inch…

Amazon brings democratic simplicity to the food industry

The online giant is essentially about merchandizing convenience for all. Organic foods and meal kits are its latest targets

Amazon brings democratic simplicity to the food industryAmazon isn’t wasting time wading in to the food industry – and speed of execution and ease of delivery are at the heart of its business model. As soon as United States regulators approved its acquisition of Whole Foods last week, Amazon announced it would aggressively reduce the price of several organic staples in all 431 Whole Foods…

Amazon’s appetite for disruption takes a bite out of the food industry

Given its ability to fuse efficient distribution and strategic market insight, the e-commerce giant could well become the leading food retailer in North America

Amazon’s appetite for disruption takes a bite out of the food industryAmazon is intent on becoming the world's most powerful retailer, with the help of food sales. Amazon's US$13-billion takeover of Whole Foods isn’t shocking. It’s been rumoured for months. Now the mammoth Amazon, with its large revenues and small profits, has confirmed those rumours by making the biggest deal in its history. And acquiring troubled…

Shop safely online without using your credit card numbers

Alternative online payment methods are quick, easy and free. And if an online merchant is compromised, you're safe

Shop safely online without using your credit card numbersYou can shop anywhere for just about anything online or with your smartphone – even for groceries. It’s a convenient part of the daily routine for many. However, some people are hesitant, even fearful, about making themselves vulnerable by using their credit card online. When retail giants like Home Depot, Target and Marshalls are hacked and credit card numbers are compromised, it’s…