How to overcome the sales/marketing disconnect

We need regular, repeatable communication systems that bring marketing into the sales cycle and allow sales to contribute to the marketing plans

How to overcome the sales/marketing disconnect
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We need regular, repeatable communication systems that bring marketing into the sales cycle and allow sales to contribute to the marketing plans

Let silence do the heavy lifting

Most business leaders don't share their problems and concerns even when they should. Here's how you can get them talking

Let silence do the heavy lifting
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Most business leaders don’t share their problems and concerns even when they should. Here’s how you can get them talking

Service with a smile: the simple formula for success

Four tips to transform the customer service your business offers

Service with a smile: the simple formula for success
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Four tips to transform the customer service your business offers

Risk and reward: accept that failure is part of business success

How often does fear of failure prevent us from beginning? We dwell on the fact that others might think less of us if we make mistakes when we should plunge on

Risk and reward: accept that failure is part of business success
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How often does fear of failure prevent us from beginning? We dwell on the fact that others might think less of us if we make mistakes

Key to your business success: consistency and congruency

When customers know that you're going to be consistent or reliable, and congruent or true to your word, they want to do business with you

Key to your business success: consistency and congruency
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When customers know that you’re going to be consistent or reliable, and congruent or true to your word, they want to do business with you

Who’s paying attention to the essential details in your business?

Documenting, teaching and training your staff on what they need to do to ensure the business thrives is critical to success

Who’s paying attention to the essential details in your business?
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Documenting, teaching and training your staff on what they need to do to ensure the business thrives is critical to success

Gain big business focus by looking at individual details

What each staff member does is important. The more employees work together to enhance their contributions, the better for the business as a whole

Gain big business focus by looking at individual details
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What each staff member does is important. The more employees work together to enhance their contributions, the better for the business as a whole

Don’t wait until your business is in pain to find a cure

Prioritize your problems, identify all the best possible solutions to the most important issue and decide how to implement them

Don’t wait until your business is in pain to find a cure
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Prioritize your problems, identify all the best possible solutions to the most important issue and decide how to implement them

Playing the game of business to win

Do you come to work to just put in time or are you trying to achieve a goal? You need a clear vision, a simple approach, lots of communication and determination

Playing the game of business to win
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Do you come to work to just put in time or are you trying to achieve a goal? You need a clear vision, a simple approach, lots of communication and determination

Name your year, put new focus on your goals and achievements

We only have a limited number of years in our lives and breaking them down into time frames of intention could make all the difference

Name your year, put new focus on your goals and achievements
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We only have a limited number of years in our lives and breaking them down into time frames of intention could make all the difference