Passionate customer service could save your business

If you give lip service to treating people well and then treat your team poorly, don’t expect your clients to receive anything different

Passionate customer service could save your businessLike most people (at least 62 per cent, according to a 2019 study by Hello Products), I don’t like going to the dentist. However, this was my week for getting a cavity checked and I headed to the dentist’s office. You know the routine: you get questioned and prodded by the dental assistant as she…

Rise of shadow banking a victory for consumers

Hedge and private-equity funds, mortgage lenders, and money-market funds provide accessible sources of credit

Rise of shadow banking a victory for consumersBy Paz Gómez Research associate Frontier Centre for Public Policy Shadow banking is growing by leaps and bounds in Canada. It’s a C$1.5-trillion industry that expanded by 30 per cent between 2015 and 2017, according to a recent Bank of Canada report. The banking establishment fears a challenge to its power, but consumers benefit from greater…

Canada must regain its competitiveness 

We need tax reforms and other initiatives that will help spur entrepreneurial spirit and encourage investment

Canada must regain its competitiveness Canada is gradually losing its competitiveness – but it can be regained. According to the International Institute for Management Development (IMD), a graduate business school and research centre, we’re down three spots from 2018 to 13th. Canada is now ranked below the United States and Switzerland, as well as other energy-dominated nations such as Norway,…

Too many fault lines in digital voting process

The shambles of the Iowa caucuses reconfirms that electronic voting is still a long way off

Too many fault lines in digital voting processThe recent Iowa caucuses debacle reminded me of two things. First, my about-face as a member of the New Brunswick Commission on Electoral Reform with respect to electronic voting. Second, further confirmation that the electronic infrastructure continues to be an impediment in advancing digital democracy. The 21st century has empowered humanity with electronic connectivity and…

Carney was dead wrong about Brexit

As the Canadian leaves his post as governor of the Bank of England, his legacy is one of bias and wildly incorrect predictions

Carney was dead wrong about BrexitCanadian economist Mark Carney is stepping down as the governor of the Bank of England, to be replaced by Andrew Bailey in March. So it’s fitting to look at how his anti-Brexit bias and activism have damaged his legacy. Anybody actively involved in the Brexit debate is certain to hold strong opinions about Carney, as…

Serving the needs of female entrepreneurs

Shannon Pestun of ATB Financial talks about creating an innovative, gender-intelligent banking model

Serving the needs of female entrepreneursShannon Pestun is the director of women’s entrepreneurship and part of the Indigenous Relations Advisory Circle at ATB Financial. Tell me about women's entrepreneurship at ATB, what it does and its goal and mission? Pestun: At ATB, we have always known that entrepreneurs are crucial to the success of Alberta’s economy. And we know the…

Bailing out Alberta? ATB could do it

If I were king of Alberta, I’d instruct ATB to use its credit reserves to start buying up Alberta debt on the bond markets

Bailing out Alberta? ATB could do it“It keeps getting worse, buddy,” proclaimed Chuck from across the garden fence. “Four years of socialist rule and we’re heading for debtor’s prison. Thank God the PCs are back in.” “They’re not Progressive Conservatives anymore,” I retorted, “they’re UCPs – United Conservatives – and exaggerating the debt is what conservative Conservatives do, it’s called austerity…

Invisible assets missing link to creating successful tech industry

It is time for conventional banking institutions to enter the 21st century

Invisible assets missing link to creating successful tech industryI once chatted with a group of technology specialists and one of them asked an important question: “I know what intellectual property is, but what’s an intellectual asset?” It seemed to me that this is the most important concept in the modern world of tech, for (presently invisible) assets are the missing link in creating…

Canadian household credit growth slows for second straight month

But Scotiabank report says total borrowing by individuals rose by 3.7% month over month

Canadian household credit growth slows for second straight monthCanadian household credit growth decelerated in June as the slowing pace of mortgage expansion more than offset an acceleration in consumer credit, according to a new report by Scotiabank Economics. Home equity line of credit loans (HELOCs) remained flat in June, remaining on a weaker trajectory following strong increases through 2017 and 2018, it said.…

ATB makes more than $5 billion in new loans in first quarter

ATB makes more than $5 billion in new loans in first quarterATB Financial saw its operating revenue increase while net income decreased in its fiscal first quarter as the institution also contributed over $5 billion in new loans. “We know that times have been tough for many Albertans and through it all we have been here, providing expert advice and much needed capital," said Curtis Stange,…
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