What to do when your board members go rogue

Some board members think their position gives them extra power and privileges

What to do when your board members go rogueJenny was in tears. As the executive director of her organization, she was at her wit’s end and said she was ready to quit. She confided in me that one of the directors was going directly to one of her staff members, telling him he would be fired unless he complied with the director’s request,…

How to increase your personal business performance

Performing at our best all the time can seem like a challenge unless we move the goal posts and focus on learning, fun and clarity

How to increase your personal business performanceThere were only three days left before I had to have the program ready for my team. I had been putting off working on the project until it seemed like the last minute. I could feel the pressure building internally and I wasn’t sure I was going to be able to deliver. Working to deliver…

Are you suffering compassion fatigue?

In the midst of the pandemic, a great deal of pressure has fallen on managers. Here are some tips to help deal with the increased stress

Are you suffering compassion fatigue?Lucy is a manager who oversees a large team of sales reps. Like many other organizations, hers quickly made the transition to work-from-home. It was a new experience for a team used to working from their downtown office. Lucy used to be able to monitor her team with regular walk-arounds and check-ins. She had a…

Screwed up? It’s okay to be honest

Our mistakes in judgment help us learn and hopefully grow

Screwed up? It’s okay to be honestWhen I was a brash and self-assured 21-year-old, I announced at a family dinner with my aunt and cousin that I would be a millionaire by the time I was 30. I had found investors and had just started a business. I thought I was invincible, living in the big city, and figured I could…

Managing change during a time of constant change

To grab someone's attention, move from making speeches and announcements to creating an experience in which people learn for themselves

Managing change during a time of constant changeIn San Francisco, on the corner of Powell and Market, I once watched street performers entertain tourists waiting for the cable car to arrive and depart. My favourite "act" was two fully-dressed men who spray-painted themselves gold and silver. Posing like statues, they would kneel on the sidewalk facing each other with their elbows resting…

Feel out of control? Try naming your year

Being rooted and attentive to a guiding motto, principal or goal can keep us from being distracted

Feel out of control? Try naming your yearIt was icy and the pickup truck on the road in front of me started sliding out of control as it rounded a corner on our way back from the ski hill the other day. While others in the car with me were shouting distracting instructions, in my head I could hear my father’s voice…

Hammer home business success with the right tools

Without the right tools, people and plans, your business will suffer. You’re going to have to work harder and that will affect your bottom line

Hammer home business success with the right toolsIt was almost the final straw. I was laying on the ground after falling off the roof of the house and the carpenter, John, was standing over me yelling. He was mad because his sawhorses had been broken in half because of my stupidity, while I was just wondering if I had broken anything in…

Business opportunities might be right in your front yard

When looking for opportunities to fill needs and create value, start by looking close to home

Business opportunities might be right in your front yardThere was a lot of excited yelling at our house on Saturday morning when I cut down the tree in front of the house. My morning started when my wife asked me six times in a row if I was getting a Christmas tree. I had told her all week that I was going to…
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