A smile can change your future, and your business

Smiles release serotonin and dopamine in your brain, and that helps improve your mood

A smile can change your future, and your businessWhenever I give a presentation on the impact of body language in the workplace, I always include a section on the power of a smile. That’s because research shows that facial expressions send feedback from your face to your left frontal cortex, which in turn triggers the release of the neurotransmitters serotonin and dopamine into…

Is your business fishing in the right pond with the right bait?

Why are you in the business you’re in?

Is your business fishing in the right pond with the right bait?My sister Catherine loves fishing and, to be honest, she’s much better at it than I am. Catherine could catch 10 fish to my one because she knows what she’s doing. Before you even go fishing, you need to know why you’re going. Typically, people go fishing because they love fish and like spending time…

Helping small businesses succeed in the digital economy

Going digital is “kind of a life-or-death situation for small businesses”

Helping small businesses succeed in the digital economyA group of students led out of the University of Alberta School of Business is helping small businesses get ahead of the pandemic-induced warp-speed retail overhaul that is pushing customers online in droves. The students are at the heart of the new Digital Economy Program (DEP), a free initiative that sees a team of U of…

How to be a fortune teller

Strategic opportunism is at the heart of innovation

How to be a fortune tellerA wise old sage hosted a dinner. Toward the end of the meal, everyone was given fortune cookies and told they were holding their future in their hands. The guests eagerly opened them to read the words of wisdom they contained. The paper slips inside each cookie were blank. “Is this a joke?” they asked.…

Annual reviews only feed corporate paranoia

The whole employee rating process is a recipe for disaster

Annual reviews only feed corporate paranoiaI was 23 when I got my first promotion to Acting Assistant Labour Relations Manager in the UK’s Health Service. My boss’s gift to me was my one and only report, Megan, 20 years old, grumpy, difficult and the department’s secretary. My first task in my new position was to deliver her end-of-year review. My…

Human capital is key to building a successful economy

Canada’s economy has transitioned from the resources under our feet to the resources between our ears

Human capital is key to building a successful economyThe first month of a new year is named January after the Roman god Janus, who had two faces – one looking backward and the other looking forward. Janus illustrates humanity’s ambition that the first month of the new year is a time to take stock of the past and make plans for the future.…

Three tips to get better results from your team this year

Setting goals gives us something to motivate and rally our team around

Three tips to get better results from your team this yearIf you’re burned out at the thought of another daunting year and trying to plan, you’re not alone. Trying to figure out what will happen and how it will affect your organization seems like a crapshoot. Yet many leaders who recognize that they need to change still fail to understand how to make the necessary…

4 sure-fire ways to reduce productivity in your organization

And watch your business go down the drain

4 sure-fire ways to reduce productivity in your organizationA lack of productivity is a serious concern because the more it costs us to produce something, the less competitive we are in the global marketplace. And the less competitive we are leads directly to fewer jobs, diminished earning power and a lower standard of living. The usual explanations as to why we struggle with…

Don’t get sucked in by “expert” predictions

Forecasters with the biggest news media profiles are especially bad at predicting the future

Don’t get sucked in by “expert” predictionsYears ago, an elderly couple went to a country fair. The husband was captivated by an animated psychic promising to tell his age and what kind of person he is. He inserted a coin, and the machine sprang to life. The animatronic clairvoyant peered into her crystal ball, mumbled a few words, and pointed to…
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