What are you avoiding today?

The worst outcome in many cases is much better than not dealing with what we’re avoiding

What are you avoiding today?I caught myself trying to avoid work last week. Part of my job is to make phone calls to prospective clients. As it came closer to the time I had blocked out to make the calls, I found myself getting distracted. I went through my emails, clicked on links, looked at social media and even…

How Phil saved her employer a full year’s salary

Hiring and on-boarding new employees is costly. Less staff turnover means your organization will reap considerable rewards

How Phil saved her employer a full year’s salaryLast week, I called my local credit union about my account. The phone was answered by Phil, who I knew as a long-term employee of the credit union. Over the years, I’ve gone into the branch on a regular basis. Phil would always be serving her customers in a caring manner, greeting people by name…

‘Any kids yet?’ and other minefield networking questions

Networking is crucial in business these days. But what happens when we break rapport before we even start?

‘Any kids yet?’ and other minefield networking questionsNetworking in business has spawned books, articles, podcasts and videos. You name it, there’s content out there for a business owner looking to rock their networking. The best advice I’ve been given is to simply be curious. Go in, look to have one or two conversations and just ask questions. Then listen. But what happens…

Five reasons why businesses and leaders fail

Most entrepreneurs build a business without a clear concept of what they’re building, the systems they need and where the profit comes from

Five reasons why businesses and leaders failI had a video meeting last week with woman whom we will call Sally. Sally was meeting to talk about her business, which she had started a couple of years ago. At one point in the conversation, Sally said she was making $2,000 a month but needed to make $5,000 from the business. Luckily for…

Working your business when your business doesn’t work

We have to put serious energy into looking at what’s working for us and what’s not and make a decision to adjust our strategies

Working your business when your business doesn’t workIn the winter of 1987, my startup company Winewear Fashions had cash flow problems. Not only could I not take wages, but I hadn’t been able to pay bills for several months without putting cash into the business. I took a job on the side selling books door to door in Vancouver to pay for…

Get the most out of your online meetings

We went from in-person meetings to chaos-driven online meetings. And we didn’t stop to learn how to run these meetings

Get the most out of your online meetingsFor the past six months, business meetings have definitely looked a little different. People are utilizing Zoom calls, Google Meet or Microsoft Teams to replace the in-person meeting. Some don’t like mask protocol, some have their kids at home with them and some just see the advantage of having an online meeting (with one person…

The best leaders build and maintain trust

Five actions that will build trust in your organization. But only sustained behaviour will ensure that trust survives and thrives

The best leaders build and maintain trustTrust is the belief or confidence that one party has in the reliability, integrity and honesty of another party. It’s the expectation that the faith one places in someone else will be honoured. When I asked 537 managers how leaders build and destroy trust, here’s what I learned: It’s always a case of ‘follow the leader.’…
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