Don’t get sucked in by “expert” predictions

Forecasters with the biggest news media profiles are especially bad at predicting the future

Don’t get sucked in by “expert” predictionsYears ago, an elderly couple went to a country fair. The husband was captivated by an animated psychic promising to tell his age and what kind of person he is. He inserted a coin, and the machine sprang to life. The animatronic clairvoyant peered into her crystal ball, mumbled a few words, and pointed to…

In search of the perfect Christmas? Good luck

How to avoid a Clark Griswold meltdown and having a SWAT team invade our home

In search of the perfect Christmas? Good luckNational Lampoon’s Christmas Vacation has become a holiday season staple in many homes. The film, released in 1989, portrays the misadventures of the Griswold family as the main character Clark tries to create the perfect family Christmas. While the film is genuinely funny, there’s something more profound that appeals to us. Perhaps it’s the fact…

Conflict Coach: How to approach difficult conversations

"My wife and I are snapping at each other constantly. I need it to stop or we need to go our separate ways"

Conflict Coach: How to approach difficult conversationsFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…

Five tips to spotting liars at work

While not foolproof, these tips are strong indicators of possible deception

Five tips to spotting liars at workHere are my tips to help in spotting liars at work. 1. Begin with a baseline Spotting liars begins with observing a person’s baseline behaviour under relaxed or generally stress-free conditions so that you can detect meaningful deviations. One of the strategies experienced interviewers use is to ask a series of simple questions while observing…

How to deal with harsh criticism

Stop fixating on the most devastating critiques; focus instead on the ones that offer honest, objective and useful feedback

How to deal with harsh criticismIs it just me, or do others find themselves overly fixating on criticism about their performance? I wasn't sure I had a thick enough skin after the first reviews came in when I began speaking professionally (and I was in law enforcement at the time). I prepared, practised delivery and made every effort to ensure…

How to cope with calamity and crisis

These simple daily exercises can help you face up to the inevitable tension in your life

How to cope with calamity and crisisThe spate of mass shootings in the United States has caused most of us to pause. Bad stuff can happen to good people. We wonder what we would do if we found ourselves caught up in such violence. Sometimes just hearing about such tragedies can lead us to feel tense and uncertain. And that can…

Dealing with critics can give you powerful motivation

The more the critics bark, the more you’ll accomplish

Dealing with critics can give you powerful motivationFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…

How to easily boost your flexible thinking skills

To help you deal with challenges, feel more confident and behave more skilfully, even when faced with unexpected demands

How to easily boost your flexible thinking skillsFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…

We can’t fire him, so how do we inspire him?

We have an employee who is always convinced he’s right. It’s so fundamental to his personality that he refuses to take direction

We can’t fire him, so how do we inspire him?Faith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…

Attention-seeking behaviour is dysfunctional, toxic

If you see yourself in any of the following common examples, it’s time to make a change

Attention-seeking behaviour is dysfunctional, toxicFaith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…
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