You don’t have to like someone to be polite

Don't waste your energy on something that is not worth wasting your energy on

You don’t have to like someone to be politeYou don’t have to love them, but life is so much easier when you are polite to people, regardless of how they behave toward you. Have you ever had to deal with offensive customers, or colleagues? It can be a real challenge to keep your cool when your inner voice is screaming, “You’re a jerk!…

Pulling the plug on anger before it ignites real trouble

Learn how to express your feelings in more productive ways and keep an explosive temper from hijacking your life

Pulling the plug on anger before it ignites real troubleAnger doesn't have to hijack your life. Anger is a natural emotion that helps protect us from real (or imagined) attacks against our physical or emotional well-being. When used appropriately, anger can motivate us to achieve goals we would otherwise be too afraid or lazy to pursue. In this way, anger may not be a big…

Seven steps to overcoming your frustration

Life is all about choices so if you're continually frustrated, you have chosen to remain that way

Seven steps to overcoming your frustrationHave you ever been frustrated? Probably a time or two! Frustration isn't actually a problem for most people; it's what we don't do about it that's the problem. Frustration frequently leads to worry, anger, inaction, and stress. So who needs frustration? No one. While you probably can't avoid frustration, you can do something about it.…

Why do women bully women?

Because they enjoy feeling powerful and they like it when their targets don’t stand up for themselves

Why do women bully women?I was once asked if it was true that 68 per cent of bullying is same-gender harassment. What a great question. I’ve always contended that girls can be more vicious than boys in many ways, especially when they are in middle school and high school. Unfortunately, it’s pretty much the same when they leave the…

When your child has problems at school

Regular open and honest communication with your child’s teachers is definitely the best policy

When your child has problems at schoolWhile your kids are at school, it may be a good idea to think about the important, even essential, relationship you and your child have with those people responsible for your child’s education: teachers. As a parent, you want nothing but the best for your child. When it comes to academics, you know for a…

How to deal with unreasonable people, and win

It's difficult to deal with idiots, but once you recognize the types you can build strategies to minimize their impact on your life

How to deal with unreasonable people, and winLife is a learning process: what works and what doesn’t; how to behave in public, with family and in the workplace; and especially what sort of people we want to be around and who we’d rather see sent to Mars. Even if it hurts to admit, we’re all guilty of behaving like idiots at times…

Love thy neighbour? Well, maybe not always

Bad neighbours are a fact of life, but before you end up in a feud, there are a few things you can do to find peace

Love thy neighbour? Well, maybe not alwaysSome neighbours are great. You visit over the fence, call when you need help and pitch in when the hard work needs to get done. But not all our neighbours are so fabulous. My son has a frustrating renter and a messy neighbour. The renter’s dog barks constantly. There are truck parts in the alley and somehow this…

How to hold those difficult conversations

Yelling, regardless of how much you want to, is not an effective way to deal with the issue and will only make things worse

How to hold those difficult conversationsHave you ever had to hold a difficult conversation, the kind in which you have to get across a message that is very likely not going to be well received? (No, I’m not talking about explaining to your spouse why you spent all your retirement money backing your favourite hockey team, although that certainly falls…

How we deal with conflict is all a matter of perspective

When you change the context in which a behaviour occurs, the behaviour itself is transformed

How we deal with conflict is all a matter of perspectiveHow we deal with objections and problems is often just a matter of how we frame those problems. Our ability to quickly thin slice information can keep us alive by allowing our minds to make rapid assessments. But although this ability to spot patterns unconsciously has evolved as a valuable gift to communication, it has…

How to deal with harsh criticism

We have a tendency to fixate on the most devastating of critiques, rather than focusing on the ones that offer honest, objective and useful feedback

How to deal with harsh criticismIs it just me or do others find themselves overly fixating on criticism about their performance? I wasn't sure I had a thick enough skin after the first reviews came in when I began speaking professionally (and I was in law enforcement at the time). I prepared, practised delivery and made every effort to ensure…
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