And that only happens when there is a deep connection
Faith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…
Even the brightest minds, when enraged, appear scarcely more coherent than a wild animal
Faith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…
Do nothing? Fire the staff member? Throw in the towel and sell the business?
George has a small manufacturing plant he bought six months ago because it had good revenue and came with some real estate. However, he didn’t know much, if anything, about the industry. The previous owners kept everything in their heads and had very little documentation. George quickly realized that customer orders were being lost, there…
Seven steps to ensuring you have the most productive conversation possible
Faith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…
The largest wealth transfer in history looms, and family-run businesses need to be ready
Stories about bitter feuds in family businesses are everywhere these days. From HBO’s Succession and The Righteous Gemstones to the recent feature film House of Gucci to the true story of infighting at Rogers Communications, the popular imagination can’t seem to get enough of sibling rivalry and other forms of strife in business families. Our fascination with such conflict is hardly…
A misunderstanding doesn’t have to mean the end of the world
Faith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…
Fear has the power to hijack our thoughts and behaviours, even when a new path makes sense or is harmless
I’m often fascinated by how rigidly some folks cling to the familiar, especially when it comes to being asked to do something novel. Not something dangerous – just unfamiliar. In my former career, this came up a lot, with leaders standing up in meetings and asking for “out-of-the-box thinkers.” Then they would point directly at me…
It’s important not to lose your cool. A public outcry can leave you looking like an angry toddler
Faith Wood knows how to resolve conflict. Her years in front-line law enforcement taught her how to effectively de-escalate any situation to a successful conclusion. Faith will use her knowledge of conflict management to guide you through the often stressful experiences you may encounter in your personal or professional life. Her Conflict Coach column appears…
Let go of your expectations of how things are supposed to go
The conflicts that rear up in our lives most often stem from unrealized expectations. Each of us has a script we follow, an expectation of how things are supposed to go. When our expectations aren’t met, we can be delighted by the change, significantly disappointed or even angered. When we head to a nice restaurant,…
Perhaps it’s time to bring back porch swings and actually meet your neighbours
There will never be a shortage of situations that put people in conflict with one another. From our strong opinions about vaccinations to the economics that drive decision-making. From differences of opinion about in-laws (and outlaws) to parenting to crime prevention and everything in between. Who owns the problem and how it gets solved are…