If you want to work in a place that’s fun, start making it fun. If you want to work in a place that’s excellent, start making it excellent
Rock, paper, scissors is a game we all played as children in the playground. And in a company department nearby, they hold a weekly Rock, Paper Scissors Championship. On Thursday of every week, the people in the department gather on their lunch break for a few minutes to play rock, paper, scissors to determine who…
The best sales traits include caring for customers, asking great questions, following a system and being persistent
The snow in 1979 was record breaking and it was still piled high in our yard late into the spring. My brother Rob was so anxious to see the green grass that he decided to sell the snow. He drafted a sign and put it in the front snowbank. He was determined to sell it…
A household calamity, an accommodating retailer, some dirty and hard work, and a twofold payoff at the end
This time of year, one of my country morning rituals is cleaning last night’s ashes from the fireplace and laying the beginnings of this evening’s fire. We have what is now considered an old fireplace – it has a brick-lined fire chamber with a small rectangular ash-emptying door in the centre of the fireplace floor.…
Four tips to transform the customer service your business offers
I don’t usually eat at Wendy’s, but last week I was in the Phoenix airport and I was famished. Instead of lunch, I’d escaped from the conference I’d presented at and hiked Camelback Mountain. A few hours later, I was waiting for my flight home. I’d eaten a small meal at a neighbouring restaurant with…
When customers know that you're going to be consistent or reliable, and congruent or true to your word, they want to do business with you
Last week, I didn’t write an article. I could give you all the excuses in the world. I was travelling, I had meetings, my dog was eating my printer paper. They’re all true, but the real reason is I had a man cold and just couldn’t write. Outside of holidays, it was just the second…
Rock, paper, scissors is a game we all played as children in the playground. And in a company department nearby, they hold a weekly Rock, Paper Scissors Championship. On Thursday of every week, the people in the department gather on their lunch break for a few minutes to play rock, paper, scissors to determine who…
