How frustrated managers can confront the pandemic’s entitlement culture

The cry for help from managers in the public sector is growing. As the lockdowns continue, accountability is slipping

How frustrated managers can confront the pandemic’s entitlement cultureJan was on the verge of tears as we discussed the challenges with her team. “It doesn’t matter how many times I ask Sylvia to get the work done, she always has an excuse for why she can’t deliver,” she said. “On top of that, she doesn’t want to come into the office and wants…

U of A teams up with West African universities

Project will provide training and mentorship to help emerging scholars from Canada and Africa diversify their knowledge and skills

U of A teams up with West African universitiesThe University of Alberta is partnering with three West African universities to mentor and build tomorrow’s diverse community leaders and global intellectuals through a new project. Powered by a $300,000 grant from the Queen Elizabeth Scholarship (QES) Advanced Scholars West Africa program, the initiative supports research-focused exchanges for doctoral researchers, post-doctoral fellows and early career academics…

Three key elements to succeed in sales

Treat others the way you would like to be treated, know why you’re selling and put together a good plan that you’re willing and able to follow

Three key elements to succeed in salesLike many entrepreneurs and sales professionals, I’ve been selling since I was a teenager. Over the years, I’ve hawked worms, newspapers, pins, chocolate bars and books door to door, knives and lamps on street corners, vitamins and herbs in retail and online, and, eventually, advertising, as well as coaching services and training to companies. I…

Three things you can do to accomplish more in less time

Life’s too short to occupy most of it with frustration and busyness. Tackle the stress by prioritizing, delegating and meditating

Three things you can do to accomplish more in less timeMany of us feel crunched for time. We have a variety of activities and tasks that seem to need our attention on a regular basis. Whether it’s getting kids to school, managing family activities, preparing meals, as well as getting our jobs done, sitting in on video meetings, or dealing with an ever-growing stream of…

Trump is a case study in bad leadership

Good leaders respect themselves and others, listen, celebrate differences of opinion and understand that winning means creating circumstances where everyone benefits

Trump is a case study in bad leadershipMany people have criticized Donald Trump’s actions in recent months, yet he still received more votes than any losing presidential candidate in American history. Many clearly think he’s a great leader. Perhaps Trump is the Vince Lombardi of presidents. The legendary football coach is known for having said, “Winning isn’t everything. It’s the only thing.”…

Are you suffering compassion fatigue?

In the midst of the pandemic, a great deal of pressure has fallen on managers. Here are some tips to help deal with the increased stress

Are you suffering compassion fatigue?Lucy is a manager who oversees a large team of sales reps. Like many other organizations, hers quickly made the transition to work-from-home. It was a new experience for a team used to working from their downtown office. Lucy used to be able to monitor her team with regular walk-arounds and check-ins. She had a…

Business opportunities might be right in your front yard

When looking for opportunities to fill needs and create value, start by looking close to home

Business opportunities might be right in your front yardThere was a lot of excited yelling at our house on Saturday morning when I cut down the tree in front of the house. My morning started when my wife asked me six times in a row if I was getting a Christmas tree. I had told her all week that I was going to…

Do you know what your body just said?

We reveal a lot about our attitudes, emotions and motives by the way we hold our bodies

Do you know what your body just said?I often address leadership groups about the importance of nonverbal communication in business. Senior managers actively participate in the sessions, asking questions and volunteering for various demonstrations. Everyone seems genuinely interested in the topic. Everyone, that is, except this one time when one woman sat for the entire time with her shoulders rounded, chin tucked…

Are leaders born or raised?

Being born with talent, riches or a good name doesn’t make you a great leader. Leadership skills can be learned if you open your mind

Are leaders born or raised?Think about the best leader you’ve ever worked for or been associated with. If you considered the qualities that make that person so fantastic as a leader, what would you say those qualities are? It might be a coach or a team member. It might be your first boss or your current boss. It could…

What Trump’s leadership style says about us

It’s time to reflect not just on what politics is doing to our democracy but what it’s doing to us

What Trump’s leadership style says about usLet’s begin by wishing U.S. President Donald Trump and first lady Melania Trump a full and speedy recovery following their positive COVID-19 testing. The text below was drafted before this diagnosis was known and reflects on the toxicity of public discourse for which the president is partly culpable. Some of the social media response to…
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