Celebrate more this Christmas, worry less about business

This year, stop rushing through the holidays long enough to let your thoughts be diverted from the burdens of work to the joyfulness of the season

Celebrate more this Christmas, worry less about businessWhat do we miss by rushing through the celebrations and skipping the festivities of the Christmas season? At the end of the year, many people celebrate holidays like Christmas or Hanukah, New Year’s Eve or Festivals of Lights. Even if you aren’t religious, you probably celebrate Christmas with gifts or family gatherings and large meals.…

The dollar store invasion gains momentum

Dollar stores in Canada sold well over $2 billion worth of food last year. And given how aggressive dollar stores are, that could double quickly

The dollar store invasion gains momentumA visit to any dollar store is something to remember: the bright lights, aisles filled with things you may or may not need, and the distinctive smell. If we had to create a smell that mixes plastic with China, the smell in a dollar store would be it. It’s not overly appetizing but a greater…

Working in the post-retail era requires a reset

There are still plenty of jobs at the low end of the pay scale. But wouldn't it be a better idea to simply upgrade your skills?

Working in the post-retail era requires a resetOne day you head out to your favourite store and it isn’t there anymore. It could be a local specialty shop, part of a major chain or even a department store like Sears, whose stores and catalogues have been around seemingly forever. Retail outlets are disappearing all over, along with the jobs they provide. In…

Can the food retail industry deliver on delivery?

Consumers are increasingly adamant that convenience can't come at the cost of the environment or our health

Can the food retail industry deliver on delivery?Walmart just announced it will offer a next-day delivery service to customers in the U.S. to compete with Amazon. Walmart will begin by offering service in Phoenix, Las Vegas and southern California, and intends to cover 75 per cent of the United States this year. Customers need to purchase at least US$35 worth of products…

How high taxes create crime and hurt society

Excessive taxes that encourage smuggling and black market activity are a significant policy issue in Canada

How high taxes create crime and hurt societyIn The Wealth of Nations, Adam Smith described a smuggler as “a person who, though no doubt highly blameable for violating the laws of his country, is frequently incapable of violating those of natural justice, and would have been, in every respect, an excellent citizen, had not the laws of his country made that a…

Broader store hours ultimately benefit consumers

In Quebec, the debate rages again – even though the case for deregulation is overwhelming, according to economists

Broader store hours ultimately benefit consumersEvery few years, Quebec discusses store opening hours in the province. There are ebbs and flows to the discussion and we now seem to be at a flow point. The discussion pits smaller stores that want shorter hours versus larger stores that want fewer restrictions on opening hours. Rarely are consumers and workers brought into…

Two for One isn’t always cheaper

Bulk buying discounts to stretch your budget only work if you have extra cash to spend

Two for One isn’t always cheaperDoes your heart skip a beat when you see a skid full of ‘buy one get one free’ grocery items? Maybe the words ‘deep discount while supplies last’ gets you filling your cart with three times as much of the stuff as you’d normally buy? Or, do you head straight for a bulk discount store…

Five reasons why you may be losing sales

We need to care about our customers and why they came to us, train our staff, find strategies that work and then measure it all

Last week, Natalie walked into a sports store to buy a swim cap. She found the caps in the store and a young man, the ‘salesperson’ on duty, walked over and asked, “Can I help you?” She told me she said, “Yes, I need a swim cap,” as she stood looking at the rack of…

Retail thrives when it embraces its customers

In an age when the transactional has overtaken the transformational, businesses need to get personal

Retail thrives when it embraces its customersNorman was a world-famous choreographer and dancer. Ian, originally from Scotland, played in bands around the world. Inga moved to Canada from Germany when she met a man and stayed to practise law. Rina was originally from Moldova and had to move during an economic crisis, studied nutrition and knows how to make a difference…