Developing rock-solid client service in your business

If your business isn't delivering top-notch customer or client service today, you’re likely not long for this world

Developing rock-solid client service in your businessEnsuring you deliver rock-solid client service is key to your future. If your business isn't delivering top-notch customer or client service today, you’re likely not long for this world. In virtually all sectors, competition is fierce and customers can search and switch to the other guy at the drop of a hat. Here are some…

Physician, heal thyself – or at least your snotty attitude

It's time both doctors and front-line staff began to reflect the kind of compassionate care we deserve and should expect

Physician, heal thyself – or at least your snotty attitudeAn open letter to health-care professionals: Let’s agree that having to see a doctor or being admitted to a hospital is an activity that greatly impacts our overall physical and psychological well-being. Now, let’s pretend that the receptionists and front office staff at a medical clinic are actually a reflection of the kind of care…

How to reduce the odds of ending up with bad clients

Clear away the clutter and negative energy that lies in the path of your success

How to reduce the odds of ending up with bad clientsHave you ever had that feeling, when talking with a potential client, that they're going to be trouble? And then you do business anyway? There are many stages for the business owner between the crazy, adrenaline- and hope-fuelled startup and business maturity. But none is as powerful as the shift between accepting any and all business and…

Five principles for a better sales force

How to create a training program that builds relationships and increases sales

Five principles for a better sales forceThere is a lot of on-the-job training required when it comes to creating an effective sales team. A massive amount of information, after all, is needed to learn the job if it is to be done well. But in addition to book knowledge, sales skills require a lot of practice if your team hopes to…

Putting outdoor space to the best use

Jason Mancuso of The Awning Factory focuses on providing customers with the best ways to make their outdoor living enjoyable

Putting outdoor space to the best useJason Mancuso is owner of The Awning Factory. Tell me about The Awning Factory and what you do? Mancuso: The Awning Factory provides various shade solutions for homes, businesses and restaurants. We basically help create outdoor spaces that can be more effectively used. Often we’re called out to decks or backyards where a lot of…

Nordstrom Rack learning from its customers

Calgary manager Barry Yuan says convenience is at the forefront of the store’s shopping experience

Nordstrom Rack learning from its customersBarry Yuan is store manager at Nordstrom Rack Deerfoot Meadows in Calgary. What is Nordstrom Rack's presence in Canada? Yuan: There are currently six Nordstrom Rack stores in Canada including: Nordstrom Rack Vaughan Mills – opened March 22, 2018 Nordstrom Rack Deerfoot Meadows, Calgary – opened April 26, 2018  Nordstrom Rack One Bloor, Toronto –…

Making IT easy and approachable for users

Shawn Freeman talks about how slowing economies are a catalyst for innovation and how TWT Group can help

Making IT easy and approachable for usersShawn Freeman is founder and CEO of TWT Group Inc.  What is TWT and what do you do? Freeman: TWT Group is one of the fastest growing managed IT service companies in Calgary. We work with small to medium-sized businesses of all types, focusing our efforts on strategic planning of their business technology needs. We…

The keys to customer service you may have forgotten

Serve customers with people who like people. Keep your employees accountable. And exceed your clients’ expectations

The keys to customer service you may have forgottenUnfortunately, really great customer service is hard to find. North American consumers say we want a wonderful customer service experience. But in fact, we’ve come to expect something much less. Sometimes we get exceedingly bad customer service and we rant and rage. We believe that when we’re doing business with a company, that company should…

Dedicated to serving fresh, original, quality food

Blair Stevens talks about vision behind The Chopped Leaf and why the quick-service restaurant brand is quickly gaining followers

Dedicated to serving fresh, original, quality foodBlair Stevens is founder and brand president for The Chopped Leaf. What is The Chopped Leaf and how is it different in the market?  Stevens: The Chopped Leaf is a national quick-service restaurant (QSR) brand that serves a premium product dedicated to quality, freshness, and originality! We do our mighty best to deliver a full-service…

Striving to be a one-stop beauty shop

Elanna Halisky of Rejuve! Health and Wellness talks about how innovative techniques, cutting-edge technology, and passionate, knowledgeable staff drive her business forward

Striving to be a one-stop beauty shopElanna Halisky is owner and operator at Rejuve! Health & Wellness. Tell me about Rejuve Health & Wellness. When you started it and what it does? Halisky: I started Rejuve back in 2003 in the heart of Kensington. Here at Rejuve, we offer a unique treatment for weight loss and detoxification called the Rejuve! system,…
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